IT Infrastructure and Application Support

IT Support constitutes an integral part of any organization; the need for a well-established IT infrastructure and application support team cannot be over-emphasized for the smooth running of all successful organizations. Here at CIRRUS, we have carefully and systematically developed technically and professionally strong support teams that are readily available to solve all technical issues that will arise in the course of performing daily tasks.

We are adept at diagnosing hardware and software faults and resolving technical and application problems; putting clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or setup a system; supporting the roll-out of new applications; responding within SLA to call-outs; prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with staff, customers and other professionals, e.g., software developers; Testing and evaluating new technology; ensuring that all users' incidents/requests are logged and responded to promptly; documenting solutions proffered on incidents for the creation of database for future reference.

These are some of our areas of expertise whereby we have recorded enormous success based on the testimonies of our clients. We constantly strive to equip ourselves with in-depth knowledge and skill required to be relevant in the dynamic world of information technology.